Wood Characteristics

Our quality control and development team based in Kuala Lumpur, Malaysia coordinates product development and proper construction along with conducting quality control inspections throughout the manufacturing process. The QC team is responsible for checking the wood for moisture control, proper finishing, proper packaging and the overall quality of each product that goes into an Intercon carton. But since no two trees are exactly alike, and no two pieces of wood are the same, natural color and grain variations in wood products are normal. Wood texture and grain do affect the finish, so it is impossible to guarantee an exact match in finish between two pieces of furniture even though the identical finishing processes are applied.

Natural characteristics give solid wood furniture its unique quality

The wood we use in our manufacturing process is kiln dried to achieve ideal moisture content. For our solid oak furniture, the ideal moisture content is between 6%-8%. Since most solid woods are open grained and highly textured, the solid wood furniture will breathe—expand and contract—with normal temperature and humidity changes.

This movement is normal and will not affect the structural strength or beauty of the furniture. With tables, you may even notice a gap in the center of the table or at the ends where the top halves and filler leaves meet. The extent of the gapping may vary as humidity conditions change. This, again, is a natural characteristic of solid wood. However, excessive or varying humidity levels in the home are the enemy of any solid wood furniture. To minimize nature’s negative effects, we recommend that you maintain a 25%-40% humidity level in your home throughout the year.

To help ensure your Intercon solid wood product lasts a lifetime, some Intercon tables are finished with a super varnish—a high quality coating that offers remarkable resistance to marring, abrasion, alcohol, many ordinary household liquids, and other substances. For a list of items with this finish, please contact your sales representative or Intercon customer service.

Recommended Care

Although Intercon products come finished with some of the toughest finishes you can have on your furniture, routine measures should still be taken to enhance the effectiveness of the finish and the beauty of the furniture. All of the furniture should be cleaned with a soft damp cloth. Make sure that the surface is not subjected to an over abundance of water. We recommend any reputable name brand furniture polish to help prevent the wood from drying out. The polish provides a protective layer that not only enhances the beauty of the finish, but it can also help prevent surface checks caused by dry conditions.

Follow the application instructions on the polish label.

Excessive or varying humidity levels in the home are the enemy of any solid wood furniture. To minimize nature’s negative effects, we recommend that you maintain a 25%-40% humidity level in your home throughout the year.

Limited Warranty

The manufacturer warrants the construction of this furniture product to be free from defects in workmanship for 1 year on all products under normal household use and service, following the date of purchase and delivery to the original customer.

This warranty does not apply to the following:

1. Any product that is not properly maintained as suggested by manufacturer.

2. Damage to product due to neglect, accidental or intentional damage or misuse of this product.

3. All products intended for commercial or industrial use.

4. Products that are exposed to extremes in temperature and humidity, or misuse will not be warranted.

5. A product that has been altered, modified, or damaged as a result of repairing by anyone other than an authorized dealer or representative of the manufacturer.

Should service under this warranty be necessary, the consumer must return the product to an authorized Intercon dealer. Repairs and replacement under this warranty will be made by Intercon or any third party that Intercon, in its sole discretion, authorizes at no charge to the purchaser.

If the authorized dealer or factory representative finds a return to the factory necessary, all packaging and shipping costs will be prepaid by the consumer. Return shipping will be freight prepaid to the authorized dealer making the recommendation. The consumer shall pay all costs for delivery to the dealer and for any delivery fees from the dealer to the consumer.

Excluded by this warranty is liability for consequential property of commercial damages. This is a limited warranty.

This warranty is limited to the original purchaser of this product. This warranty will be valid provided the product is still being manufactured.

Consumer warning against tipping:

Furniture may tip over. To avoid damage and injury:

1. Never allow children or adults to climb on this furniture.

2. Never allow more than one drawer to be opened at one time.

To prevent soiling carpets and flooring, cleaning the underside of all furniture is recommended. Manufacturer’s liability is limited to replacement of this furniture ONLY!

There is a 10-year warranty on select products, as well. For a list of our 10 year warranty products, contact our Customer Service Department.